LEGAL DOCUMENTS
Service Level Agreement (SLA):
| Parametr SLA | Due date | Comment |
|---|---|---|
| Failure request acceptance time | 24 hours a day | Failure request with a description of the problem shall be sent to the e-mail address support@liqvid.io |
| Failure response time | No more than 12 hours | Failure request with problem description sent to support@liqvid.io |
| Failure resolution time | No more than 48 hours | Does not take into account the time to search for the incident and find the reasons for it |