Privacy Policy
Last Updated: 01 December 2022
LIQVID PTE. LTD. ("LIQVID", "us", "we", or "our") operates the,,, websites (hereinafter referred to as the "Service").
This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
  • Email address
  • Phone number
  • First name and last name
  • Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.
We will only process your personal data on the legal basis of consent if you have provided us with explicit and informed consent for a specific purpose in accordance with the requirements set forth in applicable data protection laws. You have the right to withdraw your consent at any time, and such withdrawal shall not affect the lawfulness of any processing conducted prior to your withdrawal. We may also process your personal data on other legal bases, such as our legitimate interests or to comply with legal obligations. We will only process your personal data for specific, lawful purposes, and we will ensure that such processing is fair, transparent, and proportionate.
In the event that we process your personal data on the basis of a data processing agreement, you may refer to our Data Processing Agreement (DPA) available at: , which outlines the specific terms and conditions under which we will process your personal data. The DPA sets out the respective obligations of the parties with regard to the processing of personal data and is designed to ensure that we process your personal data in compliance with the GDPR and other applicable data protection laws.
You have the following rights regarding your personal data:
  • The right to access: You have the right to request access to your personal data that we process.
  • The right to rectification: You have the right to request that we correct any inaccuracies in your personal data.
  • The right to erasure: You have the right to request that we delete your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw your consent.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain circumstances, such as when you contest the accuracy of the data or when you object to the processing.
  • The right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used and machine-readable format, and to transmit that data to another controller if technically feasible.
  • The right to object: You have the right to object to the processing of your personal data for certain purposes, such as direct marketing or when the processing is based on our legitimate interests.
If you would like to exercise any of these rights, please contact us using the contact details provided in this privacy policy. We will respond to your request within the timeframes required by applicable law. Please note that some of these rights may be subject to limitations and exceptions under applicable law.
Usage Data
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, your device details, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
We use the following types of cookies:
  • Necessary cookies: These cookies are essential for the proper functioning of our website and enable core functionalities such as security, network management, and accessibility.
  • Performance cookies: These cookies collect information about how visitors use our website, for example, which pages visitors go to most often, and if they get error messages from web pages. We use this information to improve our website's performance and functionality.
  • Functional cookies: These cookies allow our website to remember choices you make and provide enhanced, personalized features.
  • Targeting cookies: These cookies are used to deliver advertising that is more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.
For more information about our use of cookies, please refer to our Cookie Policy:
Use of Data
LIQVID uses the collected data for various purposes:
  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
LIQVID may process your Personal Data because:
  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it is not overridden by your rights
  • For payment processing purposes
  • To comply with the law
Retention of Data
LIQVID will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this privacy policy, or as required by law. The criteria used to determine the appropriate retention period for personal data includes:
  • The amount, nature, and sensitivity of the personal data;
  • The potential risk of harm from unauthorized use or disclosure of your personal data;
  • The purposes for which we process your personal data and whether we can achieve those purposes through other means;
  • The applicable legal requirements, including any mandatory retention periods; and
  • Our business needs, including accounting or reporting requirements, management of legal claims or disputes, and regulatory compliance obligations.
Please note that in certain circumstances, we may anonymize your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you.
LIQVID will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
When we no longer need to use your personal data, we will securely delete or destroy it in accordance with our data retention policy.
If you have any questions about our data retention periods or retention policy, please contact us at or
Please refer to our Data Processing Agreement for more information on our data retention policy, which is available at
Data Transfers and Adequate Protection
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Liqvid operates globally and may transfer personal data to its affiliates and third-party service providers located in various countries, including the United States, EEA, United Kingdom, Switzerland, and Singapore. We take appropriate measures to ensure that the personal data we transfer is adequately protected in accordance with data protection laws, such as standard contractual clauses approved by the European Commission.
We have a Data Processing Agreement (DPA) that outlines our commitment to processing personal data in accordance with all applicable data protection laws. Our DPA also includes a list of our current sub-processors who may process personal data on our behalf. You may access our DPA by clicking on this link: If you have any questions or concerns regarding the transfer of your personal data, please contact us at or
Disclosure of Data
Disclosure for Law Enforcement
Under certain circumstances, LIQVID may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements
LIQVID may disclose your Personal Data in the good faith belief that such action is necessary to:
  • To comply with a legal obligation
  • To protect and defend the rights or property of LIQVID
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability
Security of Data
Liqvid is committed to protecting your personal data and has implemented appropriate technical and organizational security measures to safeguard your data. We use a combination of physical, technical, and administrative safeguards to protect your data from unauthorized access, use, or disclosure.
However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal data. If you have any concerns about the security of your personal data, please contact us at
We regularly review and update our security measures to ensure that your personal data remains secure and protected. We would also like to inform you that our detailed security measures are listed in our Data Processing Agreement (DPA). You may access the DPA here:
Please note that by using our website and providing us with your personal data, you agree to assume the risks associated with the transmission of your data to us. If you do not agree with this clause, please do not use our website or provide us with your personal data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
You may take the below actions to change or limit the collection or use of your Personal Information.
Promotional/Marketing emails. You may choose to provide us with your email address for the purpose of allowing us to send free newsletters, surveys, offers, and other promotional/marketing materials to you, as well as targeted offers from third parties. You can stop receiving promotional/marketing emails by following the unsubscribe instructions and/or pressing unsubscribe button in e-mails that you receive.
Communication Preferences. If you decline to receive promotional and/or marketing emails, we may still send you transactional and service-related messages.
Device and usage information. If you do not want us to see your device location, you can turn off location sharing on your device, change your device privacy settings, or decline to share location on your browser.
Deletion Of Your Personal Information. Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law, or as otherwise described in this Privacy Notice. You may, however, request information about how long we keep a specific type of information, or request that we delete your personal information by contacting us at the address below. If required by law we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.
Deleting your Liqvid account. If you decide to delete your account, you may do so by contacting us at Deleting your account will:
  • Sign you out
  • Remove or anonymize any identifiable user information
At any time, however, LIQVID may permanently delete from its or its external provider's servers any User Data maintained in your Service account, and You may also request deletion of Your User Data maintained by LIQVID by contacting Liqvi. It is Your responsibility to maintain copies of Your important User Data and LIQVID accepts no responsibility for deleted User Data. Deletion of all User Data from an account will effectively terminate the account.
Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Our DPA also includes a list of our current Providers who may process personal data on our behalf. You may access our DPA by clicking on this link:
We use third-party tracking tools such as Google Analytics to analyze how users interact with our website and improve our services. These tools may use cookies or other tracking technologies to collect information about your browsing activity on our website.
You have the right to opt-out of third-party tracking on our website. You can do so by adjusting your cookie preferences using the cookie banner that appears when you first visit our website or by adjusting the settings on your web browser. Please note that opting out of third-party tracking may affect your user experience on our website.
For more information about how Google Analytics collects and processes data, please refer to their privacy policy at
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Age Restrictions
To use our services, users must be at least 16 years old. If you are under 16 years old, you may only use our services with the consent and supervision of a parent or legal guardian. If you are under 13 years old, you may not use our services without the consent of a parent or legal guardian. We do not knowingly collect personal information from anyone under the age of 13 without the consent of a parent or legal guardian. If we become aware that we have collected personal information from a child under the age of 13 without parental consent, we will take steps to delete that information as soon as possible.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
Liqvid understands the importance of protecting your privacy and is committed to being transparent about the ways in which we collect, use, and protect your personal data. If you have any questions or concerns regarding your privacy, please contact us at or or by mail at the following address:
Liqvid PTE. LTD.
Attn: Privacy Officer
Address: 68 CIRCULAR ROAD #02-01
We will make every effort to respond to your inquiry in a timely and efficient manner.